Terms and conditions

1. Detailed description of goods and/or services
The Cows is a Non Profit Organisation (NPO Number 001-338) that supports the CHOC Childhood Cancer Association of South Africa.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within five days and delivery confirmed by way of an email whioch contains your booking number and delivery or collection details.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by The Cows is subject to availability. In cases of unavailability, The Cows will refund the
client in full within 30 days.
5. Customer Privacy policy
The Cows shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for The Cows via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by The Cows separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
The Cows takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and The Cows chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
The Cows may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Gameplan Media, a sole proprietorship, based in South Africa trading as Gameplan Media owned and operated by David Macleod.
14. The Cows contact details
Physical Address: CHOC National Office, Syringa Building, The Avenues Office Park, 45 Homestead Road, Rivonia, 2128.
Email: daisy@thecows.co.za Telephone: 086 111 3500

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